Child Support Services Specialist

JOB TITLE:                               Child Support Services Specialist

REPORTS TO:                          Child Support Supervisor

FLSA STATUS:                        Non-Exempt

DEPARTMENT:                        Social Services

SALARY RANGE:   $19.55/hour, plus Health, Dental, Vision, Life, EAP, HSA Insurance, 10 paid Holidays, Paid Annual and Sick Leave and 401K with county match.

REQUIREMENTS:   

Education: Graduation from High School or GED Equivalent.

Experience:  Two years full time responsible work experience.

Valid Colorado Driver’s License and satisfactory driving record. Must pass background check, drug screen and motor vehicle record check.

SUMMARY: The primary function of a Child Support Services Specialist involves establishing paternity and child support obligations and enforcing child support laws. The Child Support Services Specialist is expected to handle a high volume of work which is deadline driven. Applicants must be able to prioritize, plan and project their work; however at the same time, be flexible to changes at any moment, such as unscheduled visits from clients.  Child Support Services Specialists work in a high stress environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:   include the following.  Other duties may be assigned. 

• Processing a broad range of paperwork and entering information into a computer-based case data management system (ACSES)
• Accesses computerized databases and maintains computerized files. Responds to and complete numerous daily, weekly and monthly automated task lists
• Work with parent-custodial and non-custodial and guardians to ensure children and families receive court-ordered financial and medical support
• Maintains a caseload and locates and interviews custodial and non-custodial parents and other to gather information for locating non-custodial parents and their assets

• Evaluates income and expense data of custodial and non-custodial parents to determine support capability; reviews financial history to determine arrears obligation
• Explains legal requirements and the calculation of support payments to custodial and non-custodial parents and other involved parties
• Provides case status information and interprets child support statutes, regulations, and procedures to custodial and non-custodial parents
• Initiates and processes such legal actions as subpoenas, orders to show cause, registration of foreign support orders, notices of assignment, writs of execution, property liens, orders of examination, and contempt of court actions pertaining to the enforcement of child support
• Issues summons and Complaints and Proposed judgements to establish paternity and support orders and enforces those orders through wage assignments and other legal actions
• Must regard work as confidential and understand and comply with all HIPAA regulations.
• Takes sworn statements from the custodial and non-custodial parents, and arranges or facilitates DNA testing in cases where paternity is in question
• Responds to inquiries from the public, private attorneys, appointed and elected officials
• Collects court-ordered support payments and distributes payments timely and accurately
• Maintain pay history ledgers
• Interpersonal and communication skills to develop and maintain effective working relationships with all internal and external customers as well as County Attorney, County court Liaisons and Judges
• Operate a variety of standard office machines, including a personal computer and a variety of computer software, phone, fax, calculator, shredding machine, scanner and photocopy machine. Working knowledge of Windows based computer applications to include MS Word, MS Excel, MS Outlook, and Internet Access. . 
• Willingness to interact with a diverse client population while recognizing the unique nature of the services provided by the organization. 
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.

• Acquires job skills and learns company policies and procedures to complete tasks.
• Any other duties as assigned by Supervisor/Manager.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations.

Customer Service – Responds promptly to customer needs.

Interpersonal – Focuses on solving conflict, not blaming; Maintains confidentiality.

Team Work – Contributes to building a positive team spirit; Supports everyone’s efforts to succeed.

Written Communication – Writes clearly and informatively; Presents numerical data effectively.

Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Completes administrative tasks correctly and on time. Manages competing demands.

Innovation – Develops innovative approaches and ideas.

Planning/Organizing – Uses time efficiently, ability to work independently.

Safety and Security – Observes safety and security procedures

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software.

Certificates and Licenses: None

Supervisory Responsibilities: This job has no supervisory responsibilities.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is subject to many interruptions and maybe required to handle multiple calls and inquiries at once.  The noise level in the work environment is usually quiet.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear.  The employee frequently is required to sit and reach with hands and arms and perform repetitive motions with wrists, hands, and fingers.  The employee is occasionally required to stand and walk.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, and ability to adjust focus. 

Applications may be obtained at Montezuma County Department of Social Services, 109 West Main, Room 170, Cortez, CO Monday – Friday between the hours of 8:00am-5:00pm, or online at www.montezumacounty.org.  Please return applications to 109 W Main, Room 170, Cortez, CO.   Applications will be accepted until filled. Questions, please call 970-564-4138.   EOE