Public Transportation

MoCo Public Transportation

Information & Rules

Hours of Operation

• Office Hours: 8:00am- 5:00pm
• Reservation Hours: 8:00am- 2:30pm

Contact Information

• Mailing Address: 1680 N Dolores Rd Cortez, CO 81321
• Phone (970) 564-2773 Fax (970) 565-0443
• Kelli Hargraves- MCDSS Director
• Alexandra Blackie- Transit Manager

Reservations

• Call (970) 564- 2773 to make reservations between 8:00am- 2:30pm the day before your desired day you want to go. No reservations will be made for the next day if you call after 2:30pm, no exceptions. Also, no same day pickups are allowed. All reservations are on a first come first served basis.
• Shopping/ Errand trips are to be made the business day before. All extra stops must be made when you make your reservation, we will not add on extra stops the same day you are to ride.
• Hair/ Veterinarian appointments are to be made the week of your appointment. If your appointment is on Monday, you are allowed to call Friday from 8am-2:30pm. We will not be making hair or vet appointments in advance, as medical appointments are priority.

• When making reservations, please let the dispatch know if you need a wheelchair accessible vehicle. Drivers may be up to 15 mins early and can only wait 5 mins past your pickup time. As many clients depend on us to get them to their appointments on time. Please be ready 15 mins before your pickup time and at your designated pickup place so drivers will be able to stay on schedule.
  • If you are just a one way or decide you don’t need a ride back home, please call dispatch to let them know.
  • First pickup start times are:

Cortez/ Mancos/ Dolores/ Towaoc- 7:30am

• Last pickup to go home are:

Mancos/ Dolores/ Towaoc- 4:00pm                 Cortez- 4:30pm

Important Reminders

• Seat belts are to be worn at all times, no exceptions.
• No smoking, no food, and no drinks allowed in the vehicles.
• Shopping trips:
  • If you are going to multiple stores in one day, you are to take all your bags with you. Bags cannot be left on the vehicles because we cannot guarantee that the same bus or driver will be picking you up.
  • Drivers are not allowed to carry anything over 25 lbs. If you purchase anything over the 25 lbs. limit, you are required to lift it yourself.
  • We will not transport any alcohol or cannabis of any kind nor stop at any liquor or cannabis shops.
• Trips to storage units:
  • Clients are allowed to have 5 bags or 5 boxes or a combination of 5 boxes and 5 bags in one trip. Please keep in mind that we are a public transportation, therefore, we have a schedule that we are on.
  • Any boxes or bags that are 25lbs or more, clients are required to carry it yourself.
  • Clients are to meet the driver at the gate when getting their ride home. We are not allowed to have gate codes, so please meet the driver at the gate.
  • There are to be no chemicals of any sort to be transported.

Medical Trips

• All Medicaid trips are for medical trips only. Medical trips can made in advance up to the day before between 8:00am-2:30pm, only exceptions are for Durango, Farmington, and Dove Creek. All local appointments must be between 8am-3:00pm. Medicaid/ medical trips must be called in to Dispatch at (970) 564-2773.

Dove Creek/ Durango/ Farmington Trips

• Dove Creek, Durango, and Farmington trips are ONLY for medical. Out of town medical trips are a two weeks’ notice and first come first serve basis. Appointment times must be between 9am- 2:00pm ONLY. You must be done with your appointment by 3:30pm. Dove Creek is $75.00 roundtrip, Durango is $100.00 roundtrip, and Farmington is $200.00 roundtrip.
• We only take one person a day for these trips. Drivers will stay on location and you will call dispatch when you are done with your appointment.

Payments

• All ride fares are due when you board and drivers do not have change. Please have exact amount. Prices are for ONE way and as follows:

                                                $5.00- within Cortez                                            $7.00- 2-5 miles out of Cortez

$8.00- 5-7 miles out of Cortez                           $9.00- 7-12 miles out of Cortez

$12.00- For Mancos                                            $4.00- each extra stop

• All ride fares are based on shortest GPS routes from point A to point B.
• Pre-paid passes are available. Call Alex at (970) 564-2774 to find out more information.

Cancellations:  

• We kindly request that all clients call to let us know if you have to cancel a scheduled ride. If “no shows” become a pattern for a person, our team will reach out to understand the circumstances. MoCo wants to ensure everyone who needs transportation gets transportation and no shows/no calls impact our service abilities. It is preferred that you reach out 1 hour prior to your scheduled ride.
• No shows will still be billed if you fail to call in, for all organization paying for client transportation needs.

Comments/ Complaints

• Please send all comments and complaints to our MoCo e-mail moco@co.montezuma.co.us or complete the survey by scanning the QR Code here or in the vehicle you rode in.

Note:

• Any accommodations may be requested through email at moco@co.montezuma.co.us or call at (970) 564-2773.
• Keep in mind that during the winter months, if the weather and roads are bad we may delay our start time or shut down for the day. If your driveway is not plowed/icy/muddy, you will have to meet drivers at the end of your driveway.
• MoCo Pubic Transportation is partnered with the Montezuma County Emergency Preparedness. Which means, if there are any emergency evacuations needed in the county, our obligation is to shut down services at any time and help with the emergency. If you have any questions, call (970) 564- 2773.